If you're unable to activate a pass, please check that:
1. Your pass hasn't been activated already
2. Your pass hasn't expired (the expiry date is shown on each pass)
3. You're connected to the internet
Articles in this section
- Why does my WiFi connection seem slow?
- The map shows that I'm next to a hotspot but I can't connect to WiFi
- Why are some hotspots orange and others are grey in the map?
- I'm connected to a WiFi hotspot but my connection does not work
- My device doesn't connect to WiFi automatically
- Why can't I redeem my promo code?
- Why can't I activate my pass?