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  • Why does my WiFi connection seem slow?
  • The map shows that I'm next to a hotspot but I can't connect to WiFi
  • Why are some hotspots orange and others are grey in the map?
  • I'm connected to a WiFi hotspot but my connection does not work
  • My device doesn't connect to WiFi automatically
  • Why can't I redeem my promo code?
  • Why can't I activate my pass?

Why can't I activate my pass?

  • July 03, 2018 08:00
  • Updated
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If you're unable to activate a pass, please check that:

1. Your pass hasn't been activated already

2. Your pass hasn't expired (the expiry date is shown on each pass)

3. You're connected to the internet

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Related articles

  • Who are we?
  • Why can't I redeem my promo code?
  • I'm connected to a WiFi hotspot but my connection does not work
  • What is a promo code?
  • Where can I get connected?
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